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Scoot™ is the low-cost, medium-to-long haul arm of the Singapore Airlines Group. Scoot took to the skies in June 2012 and merged with Tigerair Singapore in July 2017, retaining the Scoot brand and positioning it well for a new chapter of growth. We want people with big smiles and even bigger personalities. People with passion—passion for travel, passion for people, passion for pushing boundaries. An airline with a different attitude. People with a different attitude. Scootitude™.

If you think you have Scootitude and can handle the excitement and challenges ahead to grow with us, apply today! Receive information about vacancies and recruitment from Scoot Careers Facebook Page – "GOT Scootitude?"

Senior Specialist, Distribution (Navitaire)

Apply now Job no: 492948
Work type: Full time
Location: Singapore
Categories: Distribution

This Specialist position will be a full member of Scoot’s Distribution Systems team under the Commercial department. The main responsibility of the Specialist is to provide high quality, specialized, functional consultancy and resolution to both the internal and external stakeholders. He/she will act as the first point of contact when issues are raised and if need be, escalate to appropriate channels be it external parties or other experts within the team. Main responsibilities will be the administration, configuration, and maintenance of the Navitaire New Skies PSS and associated products to ensure booking transactions run smoothly. The Specialist may also participate in new projects and perform testing so as to deliver quality products.


Main Responsibilities

  • Support the relevant platforms assigned to ensure that they are at full working capacity
  • Work and manage various external stakeholders and partners by coming up with resolutions when complex issues arise
  • Day-to-day management of issues and queries from partners and internal stakeholders – e.g. Incident management support (assist with issues raised through to resolution and necessary tracking with vendors/participate on calls)
  • Proactively communicate & coordinate with related stakeholders at all levels and provide regular reports for progress updates and critical success factors
  • Clearly articulate the issues and tasks on hand to the teams and to vendors
  • Ensure project deliverables and work items are delivered with quality and on schedule
  • Configure and coordinate UAT for all changes made to the reservations system and any of the linked systems
  • Establish a test plan and perform necessary testing prior to roll-out of Distribution Systems projects
  • Propose changes to fix problems and improvement on processes, seeking assistance when required
  • Action on day to day, routine activities currently being handled by the team
  • Maintain the system documentation library



Essential traits

  • Bachelor’s Degree in IT or any equivalent degree
  • Minimum 3 years of experience in the field of IT, preferably in the Airline Industry / Airline IT Solutions company

Desirable traits 

  • Fluency in English
  • Prior experience in Navitaire's Newskies Reservation System and GDS are advantageous
  • Prior experience in Payments technology is advantageous but not required
  • Strong technical background with a knowledge of traditional/non-traditional software delivery methodologies and/or Quality Assurance methodologies is advantageous but not required
  • Proactive and Driven
  • Can work well under pressure
  • Team player with strong people skills
  • Good commercial acumen and analytical mind
  • High adaptability to change
  • Self-starter and able to work independently without supervision
  • Strong communication and negotiation skills
  • Ability to multitask
  • Strong attention to detail

Advertised: Singapore Standard Time
Applications close: Singapore Standard Time

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