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Scoot™ is the low-cost, medium-to-long haul arm of the Singapore Airlines Group. Scoot took to the skies in June 2012 and merged with Tigerair Singapore in July 2017, retaining the Scoot brand and positioning it well for a new chapter of growth. We want people with big smiles and even bigger personalities. People with passion—passion for travel, passion for people, passion for pushing boundaries. An airline with a different attitude. People with a different attitude. Scootitude™.

If you think you have Scootitude and can handle the excitement and challenges ahead to grow with us, apply today! Receive information about vacancies and recruitment from Scoot Careers Facebook Page – "GOT Scootitude?"

E-commerce Innovation Specialist (2 years contract)

Apply now Job no: 492910
Work type: Contract
Location: Singapore
Categories: E-Commerce

This role is part of the E-commerce team and requires a self-starter who is curious and unafraid of tapping into new technology. You will see yourself accelerate our ability to deliver new channel opportunities with the use of artificial intelligence capabilities and innovation tools. Individuals that have prior project management experience with Chatbot or WeChat will have an added advantage. 


  • Create and manage a project plan, statement of work, work breakdown structures, and budget plans.
  • Work closely with internal stakeholders to understand the business and system challenges and identify potential technology solutions.
  • Lead data analysis to understand the platform usage and customer behavior
  • Oversee the execution and timeline of a planned roadmap.
  • Monitor and report channel performance in terms of conversion from look to book.
  • Identify an optimisation plan for execution.
  • Track and monitor reported issues and execute fixes as necessary.


Essential Traits

  • Bachelor degree in Business discipline or Computer Science, Information System or equivalent, OR equivalent work experience in the digital/e-commerce area.
  • Experience in Travel industry, good knowledge of Airline services is an advantage
  • Good understanding of the rules of design and user experience
  • Good knowledge of technologies like API, experience with Navitaire and dotREZ API product is a plus.
  • Experience and some knowledge with Mobile app deployment process, Mobile technologies and handling of Mobile product is a plus.
  • Experience with using data analytics to analyse and optimize web/mobile functionalities.

Desirable Traits

  • Have the knowledge of artificial intelligence or machine learning technology and what it encompasses, relevant experience is an advantage.
  • At least 4-5 years of a proven track record owning a consumer-focused web or mobile product roadmap and innovating to delight customers.
  • Analytical in problem solving and able to interpret data for analysis reporting
  • Proven track record of project management skill
  • Technically savvy
  • Engage and manage stakeholders

Advertised: Singapore Standard Time
Applications close: Singapore Standard Time

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