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Scoot™ is the low-cost, medium-to-long haul arm of the Singapore Airlines Group. Scoot took to the skies in June 2012 and merged with Tigerair Singapore in July 2017, retaining the Scoot brand and positioning it well for a new chapter of growth. We want people with big smiles and even bigger personalities. People with passion—passion for travel, passion for people, passion for pushing boundaries. An airline with a different attitude. People with a different attitude. Scootitude™.

If you think you have Scootitude and can handle the excitement and challenges ahead to grow with us, apply today! Receive information about vacancies and recruitment from Scoot Careers Facebook Page – "GOT Scootitude?"



Specialist, Product and Ancillary

Apply now Job no: 492908
Work type: Permanent
Location: Singapore
Categories: Product & Ancillary

This role is responsible for supporting the assigned Ancillary unit in day-to-day operational and administrative assignments, as well as project management in either areas of inflight catering and duty-free sales, in-house ancillary products, loyalty marketing, or third-party products

Main Responsibilities:

Budget and Business Performance Management

  • Track commercial performance of the assigned Ancillary unit (inflight catering and duty-free sales, in-house ancillary products, loyalty marketing, or third-party products), ensuring we achieve profitable growth.
  • Assist to monitor the market environment – keep close tabs on competitive activity, market trends, passenger, crew and staff feedback to ensure we are on-strategy and maximizing revenue opportunities.

Product and Service Innovation

  • Spot market trends to enhance current products and sales distribution channels in line with commercial and brand objectives, and/or seek opportunities to refresh and introduce new products that can maximise potential revenue.

Vendor management

  • Manage and track service level standards in accordance to SLAs. This includes current as well as new products and services that may arise within the contractual period.
  • Liaise with vendors to ensure smooth delivery of projects.
  • Track and manage revenue and payments as well as invoice matters with vendors.

Internal Stakeholder Management

  • Work closely with Cabin services to ensure cabin crew are fully onboard and support inflight commercial strategies. This includes but is not limited to alignment on crew routine and operations, crew incentive programs, crew and passenger feedback tracking through cabin crew flight reports (CCFR).
  • Oversee email, website and campaign communications jointly with Marketing and E-Commerce Teams, ensuring products are well represented on various channels and sales are maximized.
  • Work with Planning Team on Ancillary promotion campaigns.
  • Work with E-Commerce Team to optimize online conversions in-path and post-booking.
  • Work closely with Guest Relations and internal units in investigation of customers’ feedback.
  • Assist in day-to-day operational assignments in relation to ancillary and inflight products.
  • Update internal stakeholders of any new/revised ancillary and inflight products.
  • Assist in testing/checking new products and services (online and offline) prior to launches and product refresh.

Reporting and Analysis

  • Work with internal stakeholders to organise and track monthly ancillary, and inflight catering and duty-free sales performance, prepare data for management and vendor reporting, and identify opportunities to maximise revenue.

Requirements

Essential Skills

  • Degree educated 
  • Strong attention to detail
  • Highly IT literate (proficient with MS Word, Excel and Powerpoint), good with numbers (good with Excel formulas and functions would be an advantage)
  • Good time management and project management skills; ability to work under pressure and within tight deadlines on several projects
  • Fluent written, spoken and reading capability in English and Mandarin as incumbent may need to handle the Chinese market
  • Prior experience in airline ancillary revenue sales or airline commercial experience is an advantage

Desired Traits 

  • High energy, results driven
  • Highly motivated by success, independent but a team player with strong people skills
  • Meticulous and organised
  • Excellent communication skills with experience of working with people at all levels
  • Strong Commercial Acumen and good negotiation skills
  • Energy and enthusiasm
  • Self-starter
  • Enjoys and embraces change

Advertised: Singapore Standard Time
Applications close: Singapore Standard Time

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