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Scoot™ is the low-cost, medium-to-long haul arm of the Singapore Airlines Group. Scoot took to the skies in June 2012 and merged with Tigerair Singapore in July 2017, retaining the Scoot brand and positioning it well for a new chapter of growth. We want people with big smiles and even bigger personalities. People with passion—passion for travel, passion for people, passion for pushing boundaries. An airline with a different attitude. People with a different attitude. Scootitude™.

If you think you have Scootitude and can handle the excitement and challenges ahead to grow with us, apply today! Receive information about vacancies and recruitment from Scoot Careers Facebook Page – "GOT Scootitude?"



Assistant Manager, Airport Operations (Guangzhou)

Apply now Job no: 492904
Work type: Full time
Location: China
Categories: China Operations

Main Responsibilities

Airport & Customer Experience

  • Track and monitor delivery against the SGHA
  • Ensure this is integrated – alongside values – into key people training initiatives
  • Prepare & Coordinate Pre-Ops Team Audits to the set-up of stations in China
  • Coordinate with HQ Ground Services Department and other operations departments for Annual Station Audits

Airport Product Development

  • Manage the Scoot and NokScoot identity across consumer touch points in the airport environment
  • Ensure that Scoot and NokScoot's brand guidelines are in compliance
  • Determine the opportunity or need for change to the customer proposition from a brand perspective by assessing new ideas, market trends, consumer needs, passenger and staff feedback in the airport environment. This will include the identification of sources of future competitive advantage, the definition of appropriate product life cycles and the classification of key customer segments from a value based perspective in the airport environment.
  • Determine the opportunity to use Technology to enhance the customer service experience.

 

Station, GHA & Airport Authorities Management

  • Liaise and co-ordinate with service providers

  • Investigating ground services incidents/discrepancies/lapses.
  • Conduct ground services audit on handlers
  • Attend to day-to-day ground services matters arising eg flight delays etc.

  • Collate and report ground services statistical data as required.
  • Liaise with other departments on routine operational matters.
  • Cover duties of Training Management in his/her absence.
  • Any other duties as assigned by General Manager, China and Deputy General Manager, China.
  • Budget & Financial Responsibilities
  • Keep strong control on spending & planned budget, maximise revenue opportunity
Work with Ground & Cargo Services team to achieve overall budget and operational efficiency
  • Verification of Ground Handling Statistics and Invoice verification;
  • Prepare monthly accruals

 

Safety & Security Assurance

  • Ensure that safety and security of the airport services to our flights are adhered to such as smooth
  • Handling of dangerous goods and baggage screening procedures
  • Safe guard our aircraft towards potential threat and intruders
  • Formulate Station Emergency Plan and ensure SGHA is trained and familiar with the procedure
  • Sales Development and Support
  • Identify and pursue sales opportunities, driven direct through Scoot's and NokScoot's website or via partner agents.
  • Maintain good and cordial relationship with travel and ticketing agents in the location or its
  • neighbouring regions.
  • Assist agents on all aspects on sales and admin work and help to service them
  • Understand sales and distribution policy so that they could be easily channelled to the agents
  • Relationship Building and Cultivation
  • Maintain good relationship with CIQ authorities, tourism authority, airport authority and government
  • regulatory authorities
  • Maintain good rapport and relationship with competitors at the location
  • Maintain good relationship with CAAC authority at the location

 

Covering of Duties 

  • To cover Deputy General Manager China's duties when he is away on course, business trip, meeting, returning to Head Office or on annual leave

 

Requirements

Essential Skills

  • Demonstrated successful track record in a management role; at least 5 years or more of experience of which at least 3 years in airline ground handling functions
  • Knowledge of airport ground operations is necessary
  • Fluent written, spoken and reading capability in English and Chinese
  • Degree from a recognised university preferred

 

Desirable Traits

  • Team player, with the ability to think quickly on the feet
  • Strong critical thinking skills and drive to succeed
  • Ability and discipline to function independently at the highest level with minimal guidance. Quick to adopt and adapt to changes
  • Good interpersonal and communication skills and ability to work with people from all levels
  • Experience in client management and proposal management would be an advantage
  • Good inter-personal skills and pleasant disposition
  • Open to learning and being able to operate independently

Advertised: China Standard Time
Applications close: China Standard Time

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