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Scoot™ is the low-cost, medium-to-long haul arm of the Singapore Airlines Group. Scoot took to the skies in June 2012 and merged with Tigerair Singapore in July 2017, retaining the Scoot brand and positioning it well for a new chapter of growth. We want people with big smiles and even bigger personalities. People with passion—passion for travel, passion for people, passion for pushing boundaries. An airline with a different attitude. People with a different attitude. Scootitude™.

If you think you have Scootitude and can handle the excitement and challenges ahead to grow with us, apply today! Receive information about vacancies and recruitment from Scoot Careers Facebook Page – "GOT Scootitude?"

Senior Specialist, Product & Ancillary

Apply now Job no: 492865
Work type: Full time
Location: Singapore
Categories: Marketing, Product & Ancillary

This role is responsible for supporting the assigned Ancillary unit in day-to-day operational and administrative assignments, as well as project management in either areas of in-house ancillary products, loyalty marketing, or third-party products.


Main Responsibilities

Budget and Business Performance Management

  • Track commercial performance of the assigned Ancillary unit (in-house ancillary products, loyalty marketing, or third-party products), ensuring we achieve profitable growth.
  • Assist to monitor the market environment – keep close tabs on competitive activity, market trends, passenger, crew and staff feedback to ensure we are on-strategy and capitalizing on revenue opportunities.

Product and Service Innovation  

  • Spot market trends to enhance current products and sales distribution channels in line with commercial and brand objectives, and/or seek opportunities to refresh and introduce new products that can optimize and maximize potential revenue.

Vendor management

  • Manage and track service level standards in accordance to agreed standards. This includes current as well as new products and services that may arise within the contractual period.
  • Liaise with vendors to ensure smooth delivery of projects.
  • Track and manage revenue and payments as well as invoice matters with vendors.

Internal Stakeholder Management

  • Work closely with various internal stakeholders to plan, execute and review new product/service launches.
  • Oversee email, website and campaign communications jointly with Marketing and E-Commerce Teams, ensuring products are well represented on various channels and sales are maximized.
  • Work with Planning Team on Ancillary promotion campaigns.
  • Work with E-Commerce Team to optimize online conversions in-path and post-booking.
  • Work closely with Guest Relations and internal units in investigation of customers’ feedback.
  • Assist in day-to-day operational assignments in relation to ancillary and inflight products.
  • Update internal stakeholders of any new/revised ancillary and inflight products.
  • Assist in testing/checking new products and services (online and offline) prior to launches and product refresh.

Reporting and Analysis

  • Work with internal stakeholders to organise and track monthly ancillary product performance, prepare data for management and vendor reporting, and identify opportunities to grow revenue.


Essential Skills

  • Min Degree Holder with 2-3 years of relevant experience in airline industry (ancillary sales or commercial) 

Desirable traits 

  • Good time management and project management skills; ability to work under pressure and within tight deadlines on several projects
  • Fluent written, spoken and reading capability in English and Mandarin
  • Strong attention to detail
  • Highly IT literate (proficient with MS Word, Excel and Powerpoint), good with numbers (good with Excel formulas and functions would be an advantage)
  • High energy, results driven
  • Highly motivated by success, independent but a team player with strong people skills
  • Meticulous and organised
  • Excellent communication skills with experience of working with people at all levels
  • Strong Commercial Acumen and good negotiation skills
  • Energy and enthusiasm
  • Self-starter

Advertised: Singapore Standard Time
Applications close: Singapore Standard Time

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