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Budget Aviation Holdings ("BAH"), a wholly-owned subsidiary of Singapore Airlines Group ("SIA") formed in 2016, owns and manages SIA’s low-cost carriers ("LCCs") Scoot and Tigerair. Scoot and Tigerair offer a combined network of 56 destinations over 16 countries across the Asia Pacific, with Scoot operating an all-787 Dreamliner fleet to medium-to-long-haul destinations and Tigerair offering short-to-medium-haul flights on its Airbus A320-family aircraft from Singapore.

We want people with big smiles and even bigger personalities. People with passion—passion for travel, passion for people, passion for pushing boundaries. An airline with a different attitude. People with a different attitude. Scootitude™.

If you think you have Scootitude and can handle the excitement and challenges ahead to grow with us, apply today!

Receive information about vacancies and recruitment from Scoot & Tigerair Careers Facebook Page – "GOT Scootitude?"

Simply click on the link Facebook: Got Scootitude? to "like" us.

Specialist, Comms & Guest Relations - Social Media (able to write in Chinese)

Apply now Job no: 492770
Work type: Full time
Location: Singapore
Categories: Comms & Guest Relations

Key Responsibilities:

Customer care

  • Respond to guest's or fans' requests, enquiries, comments and complaints, pre and post flight, utilising our social customer care platform, with support from the Global Contact Centre team as well as other functional teams within the airline.
  • Address and resolve, issues by liaising with relevant departments for follow-up based on social care handling guidelines.
  • Continuously aim to provide a satisfactory response to guests in accordance to key performance indicators.
  • Create conversations with guests and fans to build and maintain rapport, and drive engagement on our social media platforms.
  • Assist in developing and maintaining the social customer care team's FAQ documents.
  • Produce weekly/monthly social platforms performance reports.


Crisis and PR support

  • Be the eyes and ears of Scoot on social media platforms, alerting the corporate communication team when potential PR issues are spotted.
  • Support the corporate communication team in crisis and issues response on social media channels as necessary. This will include support during AOG's, weather disruptions, etc.

As our ideal candidate:

  • You are passionate about helping people and get excited about opportunities to surprise and delight.
  • You share our vision to provide excellent customer experience.
  • You enjoy the lifestyle and flexibility of working in shifts

Other requirements:

  • Bachelor's degree required.
  • Airline experience, prior working experience in social media or experience in customer service is preferred
  • Fresh graduates with an interests in social media and customer care are welcome.
  • Effectively Bilingual. Excellent English and Chinese/Cantonese written and interpersonal communication skills to serve the Chinese market, ability to clearly articulate thoughts.
  • Ability to recognise tone and mood through written communication.
  • Good PR sense and ability to make sound judgement calls.
  • Personable, sincere, humble, proactive, trust-worthy, and a good team player.

Advertised: Singapore Standard Time
Applications close: Singapore Standard Time

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