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Budget Aviation Holdings ("BAH"), a wholly-owned subsidiary of Singapore Airlines Group ("SIA") formed in 2016, owns and manages SIA’s low-cost carriers ("LCCs") Scoot and Tigerair. Scoot and Tigerair offer a combined network of 56 destinations over 16 countries across the Asia Pacific, with Scoot operating an all-787 Dreamliner fleet to medium-to-long-haul destinations and Tigerair offering short-to-medium-haul flights on its Airbus A320-family aircraft from Singapore.

We want people with big smiles and even bigger personalities. People with passion—passion for travel, passion for people, passion for pushing boundaries. An airline with a different attitude. People with a different attitude. Scootitude™.

If you think you have Scootitude and can handle the excitement and challenges ahead to grow with us, apply today!

Receive information about vacancies and recruitment from Scoot & Tigerair Careers Facebook Page – "GOT Scootitude?"

Simply click on the link Facebook: Got Scootitude? to "like" us.

Airport Operations Manager (CAN)

Apply now Job no: 492766
Work type: Full time
Location: China, Singapore
Categories: Airport Operations

Main Responsibilities 

Airport & Customer Service Experience

  • Track and monitor delivery against the SGHA
  • Ensure this is integrated – alongside values – into key people (of GHA) training initiatives
  • Prepare & Coordinate Pre-Ops Team Audits in regards to station setup
  • Coordinate with HQ Ground Services Department and other operations departments for Annual Station Audits


Airport Product Development

  • Manage the Scoot and NokScoot identity across various consumer touch points Ensure that Scoot and NokScoot's brand guidelines are in compliance
  • Determine the opportunity or need for change to the customer proposition from a brand perspective by assessing new ideas, market trends, consumer needs, passenger and staff feedback in the airport environment. This will include the identification of sources of future competitive advantage, the definition of appropriate product life cycles and the classification of key customer segments from a value based perspective in the airport environment.
  • Determine and constantly seek the opportunity to use technology to enhance the customer service experience.


Station, GHA, Airport Authorities Management

  • Ensure compliance with CAAS and CAAC Air Operator Certificate requirements
  • Liaise and co-ordinate with service providers

  • Investigating ground services incidents/discrepancies/lapses.
  • Conduct ground services audit on handlers
  • Ensure validity of all ops licenses issued by TZ (Loadsheet and Dangerous Goods)
  • Support to HQ departments over aircraft incident reporting
  • Attend to day-to-day ground services matters arising eg flight disruptions etc.

  • Collate and report ground services statistical data as required.
  • Liaise with other departments on routine operational matters.


Admin, Budget & Financial Responsibilities

  • Keep strong control on spending & planned budget, maximise revenue opportunity.
  • Work with Ground & Cargo Services team to achieve overall budget and operational efficiency
  • Verification of ground handling statistics and invoice verification
  • Prepare monthly accruals
  • Submit payment request timely and accurately.
  • Management of station's agreements and contracts (e.g SGHA, ATC Flight Despatch, Airport Sales etc)
  • Proper documentation and filing of HQ manuals and bulletins


Safety & Security Assurance

  • Ensure strict compliance of safety and security procedures
  • Handling of dangerous goods and baggage screening procedures
  • Safe guard our aircraft towards potential threat and intruders
  • Formulate Station Emergency Plan and ensure SGHA is trained and familiar with the procedure
  • Relation Building & Cultivation
  • Maintain good relationship with CIQ authorities, tourism authority, airport authority and government regulatory authorities
  • Maintain good rapport and relationship with competitors at the location
  • Maintain good relationship with CAAC authority at the location



  • At least 5 years of Airport Operation work experience

** This position is based in China.


Advertised: Singapore Standard Time
Applications close: Singapore Standard Time

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